refunds & exchanges
If you receive jewellery that is not to your satisfaction for any reason, contact Love Letters by Lisa Pittar upon receipt and we will work with you to correct the situation.
Please return jewellery, insured, within 7 days of receipt, and in original packaging and condition. Love Letters by Lisa Pittar will do everything possible to refund your order in a timely manner. Refunds will be issued once items are received (5 to 10 business days) and processed (3 to 5 business days). Please note that Love Letters by Lisa Pittar does not have control over when a customer’s card issuing bank actually posts refunds.
Items arriving after 20 days from your receipt cannot be refunded and will be eligible for store credit or exchange only at our discretion. Store credit can be used within one year of issue date. Contact us at firstname.lastname@example.org if you have any concerns. If returned items show wear marks, a refund cannot be offered and the item will be returned to the client at the cost of the client.